Privacy Policy

1. Information we collect

We collect the information needed to run SpeedWhat and to keep it secure:

• Account information: your name, email address, company name and billing details.
• Connection data: the WhatsApp numbers and sessions you connect, and the stores or systems you link through our API.
• Usage data: API requests, webhook events, delivery status, device and browser details, and IP address.
• Support communications: messages you send us and any files you attach.

2. How we use information

We use information to provide and improve the service, process payments, send service notices, prevent abuse and fraud, provide support, and meet our legal obligations. We do not sell your personal information.

3. Message content

When you send messages through SpeedWhat, you decide what is sent and to whom. We process message content and your customers' contact details on your behalf, only to deliver messages, report delivery status and operate your automations. You are responsible for having a lawful basis, including consent where required, to message your customers.

4. Sharing

We share information only with service providers that help us operate SpeedWhat (for example hosting and payments), when the law requires it, or to protect the rights and safety of our users and the service. Providers are bound to protect the information they receive.

5. Retention

We keep information only as long as it is needed to provide the service, comply with legal obligations and resolve disputes. When you close your account, we delete or anonymize your information unless the law requires us to keep it.

6. Security

We use technical and organizational measures to protect information against unauthorized access, loss and misuse. No method of transmission or storage is completely secure, so we encourage you to protect your credentials and API keys.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. Cookies

We use essential cookies to keep you signed in and secure, and analytics cookies to understand how the site is used. You can control cookies in your browser settings.

9. Changes to this policy

We may update this policy from time to time. When we make important changes, we will notify you by email or in the dashboard and update the date at the top of this page.